Effective Date: November 7, 2026
We accept eligible returns and exchanges requested within 30 days after delivery.
Return And Exchange Eligibility
For a change of mind or a size exchange, clothing must be unworn, unwashed and unaltered, with original tags attached and packaging included where available. Please provide an order number or other proof of purchase. Used, washed, altered or customer-damaged items are not eligible for a change-of-mind return. This restriction does not affect your rights if an item arrived defective, damaged or different from your order. We do not exclude discounted items solely because they were discounted.
Damaged, Defective Or Incorrect Items
Contact us promptly if an item arrives damaged, defective or incorrect. Include your order number, a description of the problem and clear photos where helpful. We will review the issue and offer an appropriate replacement, exchange or refund. You will not be charged return or replacement shipping for our error or a confirmed product fault.
How To Return An Item
1. Email info@chahinesportswear.com within 30 days after delivery with your order number, the item and your reason for returning it.
2. We will provide return instructions and, when we are responsible for return shipping, a prepaid return label.
3. Pack the item securely and send it to Chahine Sportswear II Corporation, 46 W 28th St, New York, NY 10001, United States, following the instructions provided.
4. Keep your proof of postage and tracking details until the return is resolved. Please contact us before mailing a return so we can identify and handle it correctly.
How Exchanges Work
Request an exchange using the same contact process and state the size or item you would like. Exchanges depend on availability. Once the returned item has been received and checked, we will arrange the replacement. If the requested replacement is unavailable, we will offer a refund or discuss another item with you. Any price difference requires your agreement before a replacement is arranged.
Return And Exchange Costs
For a change of mind or an incorrect size selected by the customer, the customer pays return postage. Standard shipping of an approved exchange back to a U.S. address is free. We pay return and replacement shipping for a confirmed damaged, defective or incorrect item. We do not charge a restocking fee.
Refund Process And Timing
After receiving your return, we inspect it and process an approved refund within 1–3 business days. Refunds go to the original payment method, including applicable tax on the refunded item. After processing, funds usually appear within another 1–3 business days; your bank or card issuer may take longer. We will notify you when the refund is issued. Contact us if it has not appeared after the stated period so we can help you trace it.
For processing, transit and refunds, business days mean Monday through Friday, excluding U.S. public holidays. Customer service opening hours are listed below.
Order Cancellation
To cancel an order before it has shipped, contact us immediately with your order number. If the order has not shipped, we will cancel it without an additional handling fee and issue a full refund to the original payment method. Once an order has shipped, please follow our Refunds & Returns Policy.
Contact Us
Store Name: Chahine Sportswear II Corporation
Address: 46 W 28th St, New York, NY 10001, United States
Phone: +1 (212) 686-5822
Email: info@chahinesportswear.com
Opening Hours:
Monday–Saturday: 7:30 AM–6:00 PM
Sunday: 7:30 AM–3:00 PM
Eastern Time (New York, EST/EDT). Holiday hours may vary.
Response Time: We respond within 24 hours.